Support

Last updated: October 8, 2026

Help with Recovery Translator, on the website or in Zoom.

For access codes, questions about privacy, or reporting a security concern, use the same address.

Troubleshooting

The Zoom panel says no session is running

Start one in the panel with your access code, or on the website with A Zoom meeting as the audio source.

Captions never start in Zoom

• Make sure you allowed Zoom to share meeting audio with the app when prompted.
• Your Zoom account admin may need to enable Realtime Media Streams for the account.
• Tap Pause, then Start captions again.

Captions stopped partway through

Check your internet connection. Captions reconnect on their own after a short drop. If they don't come back within a minute, tap Start captions again.

I can't hear the spoken translation

• Tap No sound? Play a test sound on the listener screen. If you don't hear the beep, check your device's volume, silent switch, and Bluetooth.
• Spoken translation is only offered in the language(s) the leader chose when starting the session.
• On a phone, keep the page open; some phones stop audio when the screen locks.

Translations are inaccurate

Translation is automatic and works best with one person speaking at a time, close to the microphone. Background noise and crosstalk lower accuracy.